Pakistan Citizen Portal System || Top Project By Imran Khan || Second Best app in World rank

Pakistan Citizen Portal System

                                     

About:

The Pakistan Citizen Portal is an online platform developed by the Government of Pakistan to provide a one-stop solution for citizens to lodge complaints, suggestions, or feedback regarding government services and governance. It allows Pakistani citizens to directly communicate with government departments and officials in order to resolve issues or provide input to improve public services.

Features of the Pakistan Citizen’s Portal

The following are its key features:

• Free registration on the portal creates a direct connection with government authorities.
• You can lodge complaints, report problems, and suggest ideas on the portal.
• Itl allows you to reach the highest government official of the department you want to file a complaint against.
• You do not need a reference or middle man to use it.
• It provides real-time tracking of complaint status.

The purpose of the Pakistan Citizen’s Portal is:

• To enable government organisations to quickly respond to and resolve complaints from registered citizens
• To ensure that complaints are forwarded to the appropriate government departments
• To provide timely responses to complaints and keep complainants updated on the grievance resolution process
• To monitor the final solution provided to the complainant and evaluate its effectiveness
• To reopen complaints if they are not resolved satisfactorily
• To consider suggestions and incorporate them into policy-making
• To establish procedures for maintaining confidentiality
• To integrate existing complaint cells of government entities with the PCP

History:

    The Prime Minister Of Pakistan Imran Khan Launched Pakistan Citizen Portal (PCP) on 28 Oct 2018.

Function:

The Pakistan Citizen's Portal operates under the Prime Minister's Performance Delivery Unit (PMDU).

Achievements:

The Pakistan Citizen's Portal was ranked as the second best government app in the World Government Summit held in Dubai, out of a total 4,646 mobile applications by 87 countries.

Reference Link about Pakistan Citizen Portal:

You can access the portal through a dedicated mobile app (available for Android and iOS) or the website.